Privacy Policy

Effective Date: January 1, 2025

Company: City Pro Moving LLC

Address: 4249 Appleton Ave, Jacksonville, FL 32210

Email: team@citypromoving.com

1. Introduction

This Privacy Policy explains how City Pro Moving LLC (“City Pro Moving,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you visit our websites or use our services. By accessing or using our website or services, you consent to this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide when requesting a quote, booking a move, or communicating with us, including:

Personal information: name, phone number, email address, and service address;

Service details: requested move date, origin/destination, inventory, or notes;

Payment information: processed securely through third-party providers (e.g., Square, Zelle);

Website data: automatically collected data such as IP address, browser type, pages visited, and form submissions through cookies or analytics tools.

3. How We Use Information

We use collected information to:

Provide and manage moving services;

Communicate regarding quotes, scheduling, and updates;

Process payments and send invoices;

Send review requests, SMS updates, and limited promotional offers (with opt-out options);

Improve our website and customer experience;

Comply with legal obligations.

4. Sharing of Information

We do not sell or rent your personal data.

We may share information only with:

Payment processors (Square, Zelle) to process authorized payments;

Service vendors who assist with operations such as hosting, analytics, or communication;

Legal authorities if required by law, court order, or to protect our rights.

5. SMS and Email Communications

By providing your phone number or email, you consent to receive messages regarding your move, confirmations, and limited follow-ups such as review requests.

You may opt out at any time by replying STOP to SMS messages or clicking the unsubscribe link in emails.

6. Cookies and Analytics

Our websites may use cookies and analytics tools to track performance, measure engagement, and improve functionality. You can disable cookies through your browser settings, though some features may not function properly.

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, or resolve disputes. Payment data is never stored on our servers.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

You may request to:

Access, correct, or delete your personal information;

Opt out of marketing communications;

Withdraw consent for certain processing activities.

Requests may be submitted via team@citypromoving.com

10. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors. If we learn that we have inadvertently collected such data, we will delete it promptly.

11. Links to Third-Party Sites

Our websites may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any linked sites.

12. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on our website with a new effective date. Continued use of our services after such changes constitutes acceptance of the updated Policy.

13. Contact

For privacy inquiries, contact:

City Pro Moving LLC

team@citypromoving.com